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Frequently Asked Questions
1. What types of luggage does AmericanTraveller offer?
We offer a wide range of high-quality luggage including hard-shell suitcases, soft-shell bags, cabin-size carry-ons, duffel bags, travel backpacks, and travel accessories for all types of travelers.
2. Do you offer warranty on your luggage?
Yes, most of our luggage items come with a limited warranty against manufacturing defects. Warranty terms vary by product. Please refer to the product description or contact our support team for more details.
3. Can I place an order without creating an account?
Yes, you can checkout as a guest. However, creating an account allows you to track orders, save shipping information, and enjoy a faster checkout experience in the future.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can also track your order from the “My Account” section if you registered during checkout.
5. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times will vary depending on the destination country.
6. How long does delivery take within the UAE?
Deliveries within the UAE typically take 1–3 business days. Remote areas may take slightly longer.
7. What payment methods do you accept?
We accept credit/debit cards, Apple Pay, Google Pay, and other secure payment options available during checkout.
8. What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase. Please see our Return Policy page for full details.
9. Can I exchange an item I purchased?
Yes, exchanges are allowed within the return period. Contact our customer service team to initiate an exchange.
10. How do I contact customer support?
You can reach us by email at info@americantraveller.co or by phone at +971 50 462 7594. Our support team is available Sunday to Thursday, 9 AM to 6 PM (UAE time).