365-Day Change of Mind Policy
We offer a 365-day return window to ensure you have enough time to make the right decision.
Eligibility
To qualify for a return:
- The item must be unused
- It must be in original condition
- All tags, packaging, and accessories must be intact
Proof of purchase is required
Important Clarification
This policy applies only to unused items.
Any luggage that has been used, traveled with, or shows signs of wear will not be eligible for return.
Return Options
- Refund to original payment method
- Exchange
- Store credit
Return Process
- Submit a return request via our website or support email
- Provide order details
Inspection
All returns are inspected upon arrival.
We reserve the right to:
- Reject returns that do not meet conditions
Apply deductions if items are not in original condition
Shipping Costs
Return shipping costs [are covered by customer / are free — choose your model].
Non-Returnable Items
- Final sale items
- Gift cards
- Personalized products
Abuse Prevention
We reserve the right to refuse returns or limit service to customers who misuse or abuse the return policy.